Returns & Exchanges

We want you to love your new rug, which is why we offer a 30-day return policy to ensure your home feels exactly how you envisioned. If your selection isn't quite the right fit, our team is here to help you find a perfect replacement or process a hassle-free refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.

• 2.
  Prepare for Pickup

  Carefully re-roll your rug in its original packaging or a heavy-duty plastic wrap to ensure it stays clean and protected during transit.

• 3.
  Schedule Collection

  Choose a convenient date for our specialized courier service to collect the rug directly from your doorstep, free of heavy lifting.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned rug, we will process your refund or ship your new exchange item within 3-5 business days.